Merge branch 'master' into DOC-589

Author: stayseesong

src/engage/content/email/template.md

@@ -63,6 +63,19 @@ When a recipient clicks on an unsubscribe link, they'll see a confirmation page
 
 Only send messages to subscribed users. Learn more about [User Subscriptions](/docs/engage/user-subscriptions/) in Twilio Engage.
 
+## Clone an Email template
+
+You can clone existing Email templates to edit and use in your message campaigns.
+
+To clone a template, navigate to the Templates page (**Engage > Content**). You can also clone from the Overview page of an individual template.
+
+1. Click the **...** icon.
+2. Select **Clone**.
+3. Enter a template name.
+4. Click **Clone** to save the template.
+
+After you clone a template, you can edit it from the Templates page.
+
 ## Next steps
 
 View some [email deliverability tips and tricks](https://docs.sendgrid.com/ui/sending-email/deliverability){:target="blank"} from SendGrid.

src/engage/content/sms/template.md

@@ -50,6 +50,19 @@ Engage inserts the selected traits inside merge tags based on cursor placement i
 > info ""
 > To learn more about profile traits, visit Segment's [Computed Traits](/docs/engage/audiences/computed-traits/) and [SQL Traits](/docs/engage/audiences/sql-traits/) documentation.
 
+## Clone an SMS message template
+
+You can clone existing SMS templates to edit and use in your message campaigns.
+
+To clone a template, navigate to the Templates page (**Engage > Content**). You can also clone from the Overview page of an individual template.
+
+1. Click the **...** icon.
+2. Select **Clone**.
+3. Enter a template name.
+4. Click **Clone** to save the template.
+
+After you clone a template, you can edit it from the Templates page.
+
 ## SMS best practices and limitations
 
 ### Include an SMS opt-out message

src/engage/journeys/step-types.md

@@ -79,12 +79,29 @@ Follow the instructions below to connect branches to an existing step:
 
 ## Actions steps
 
-With the Journey actions steps, you can send marketing campaigns to groups of users and deliver Journey information to downstream tools.
+With Journey actions steps, you can send marketing campaigns to groups of users and deliver Journey information to downstream tools.
 
-> info "Channels Steps"
-> The Send an Email and Send an SMS steps are only available on Engage Premier.
+### Show an ad
 
-### Send an email
+The **Show an ad** step lets you send users to an advertising destination. You can also configure exit settings that remove users from the ad step after specific periods of time.
+
+For example, you may want to show an ad for only one week to users who abandoned a cart during a purchase. With the Show an ad step, you can remove users from the ad destination seven days after they enter it.
+
+Follow these steps to add a Show an ad step to a Journey:
+
+1. From the Journey builder, select the **+** icon to add a step, then select **Show an ad**.
+2. Name the step, then select **+ Add destination**.
+4. Choose the ad destination that Segment will sync to.
+5. To specify how long users will remain in the step, choose one of the following options:
+    1. If you want users to exit the destination, select the checkbox next to **Remove users from the destination after**. Set a time frame in minutes, hours, days, or weeks.
+    2. If you want users to stay in the ad destination indefinitely, leave the checkbox empty.
+6. Select **Save** to finish creating the step.
+
+### Channels steps
+
+The **Send an Email** and **Send an SMS** steps are only available on [Engage Premier](/docs/engage/onboarding/).
+
+#### Send an email
 
 Use Twilio Engage to send email as a step in a Journey.