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merged 3 commits into from
Sep 9, 2024
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Adding new topic to FAQ about ChunkLoadError #7011

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Update troubleshooting.md
prigiattiperrut Sep 6, 2024
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Update troubleshooting.md
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12 changes: 12 additions & 0 deletions src/connections/sources/catalog/libraries/website/javascript/troubleshooting.md
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Expand Up @@ -30,6 +30,18 @@ var writeKey;
ENV === 'production' ? writeKey = 'A' : writeKey = 'B';
```

## How to Resolve 'Failed to Load Analytics.js ChunkLoadError'

This error can occur for a few reasons:

1. Snippet Syntax: Ensure the Segment snippet is correctly added to the page. Check for any missing or extra characters. Please follow our guide [here](https://segment.com/docs/connections/sources/catalog/libraries/website/javascript/quickstart/#step-2-install-segment-to-your-site).

2. NPM Package: If using Segment via NPM, refer to this [guide](https://segment.com/docs/connections/sources/catalog/libraries/website/javascript/quickstart/#step-2b-install-segment-as-a-npm-package).

3. Browser Cache: Try clearing the browser cache, as this is a common cause for ChunkLoadError.

4. Cloudflare Caching: If you're using Cloudflare to proxy Segment, please disable caching for the Segment JS file.

## Do you see events appear in your debugger?

When you reload the page, does your debugger show a new [`page`](/docs/connections/spec/page)? You can also check the JavaScript console in the browser and manually fire an event, like an Identify call, which would show up in the debugger.
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