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[RETL] add content for RETL cancel syncs #7273

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merged 2 commits into from
Dec 10, 2024
Merged

[RETL] add content for RETL cancel syncs #7273

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add content for RETL cancel syncs
reneewang21 Nov 27, 2024
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stayseesong Dec 10, 2024
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14 changes: 14 additions & 0 deletions src/connections/reverse-etl/manage-retl.md
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Expand Up @@ -52,6 +52,20 @@ To reset a sync:
3. Click **I understand what happens when I reset a sync state**.
4. Click **Reset sync**.

## Cancel syncs
You can cancel syncs when your sync is currently running during the extraction and load phase.

To cancel a sync:
1. Navigate to **Connections > Destinations > Reverse ETL**.
2. Select the mapping with a sync that is in progress.
3. Select the sync that is in progress.
4. Click **Cancel sync** to cancel the sync.
5. Select the reason for canceling the sync.

Your canceled syncs with have a status as *Canceled,* and any syncs that are in the process of being canceled will have a status of *Canceling*.

Once you cancel a sync, the record count under **Extraction Results** reflects the records already processed. These records won't be included in future syncs. To reprocess these records, you can reset or replay the sync.

## Replays
You can choose to replay syncs. To replay a specific sync, contact [[email protected]](mailto:[email protected]). Keep in mind that triggering a replay resyncs all records for a given sync.

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