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merged 9 commits into from
Sep 30, 2025
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Journeys Destination Warehouse enrichment [DOC-1273] #7979

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add payload example
pwseg Sep 29, 2025
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add setup callout
pwseg Sep 29, 2025
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add some links [netlify-build]
pwseg Sep 29, 2025
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typo fix [netlify-build]
pwseg Sep 29, 2025
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update code tab [netlify-build]
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change warning to troubleshooting paragraph [netlify-build]
pwseg Sep 30, 2025
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some more rephrasing [netlify-build[]
pwseg Sep 30, 2025
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typo fix [netlify-build]
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Update src/engage/journeys/v2/event-triggered-journeys-steps.md
pwseg Sep 30, 2025
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9 changes: 7 additions & 2 deletions src/engage/journeys/v2/event-triggered-journeys-steps.md
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Expand Up @@ -384,8 +384,13 @@ Here's an example of a payload before and after enrichment:

{% endcodeexample %}

> warning "Publish timing for enrichment"
> When you publish a journey with enrichment enabled, Segment starts a job to prepare enrichment.The journey stays in a publishing state until enrichment is available. If the cache isn’t populated within 5 hours, the publish fails. Resolve Data Graph sync or join-ID issues, then publish again.
##### Publish behavior and failures

When you publish, Segment builds the enrichment data it needs. The journey stays in a **Publishing** state while that finishes. If enrichment isn’t ready within 5 hours, the publish fails.

If your publish does fail, first check the Data Graph and your warehouse setup—sync status, join IDs, and entity configuration. Fix any issues, create a new version, and publish again.

If a long warehouse job has since finished, re-publishing may succeed without changes.

### Managing activations

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