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Update formatting for support packages #1189

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Jun 23, 2025
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Update formatting for support packages #1189

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8 changes: 5 additions & 3 deletions docs/sla/index.mdx
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Expand Up @@ -107,7 +107,9 @@ Purchasing Premium Support provides several of the following services beyond tho
- Heightened Support via Slack - Faster response times and closer collaboration through direct access to Sourcegraph experts with closer connection to end users and administrators.
- More Proactive Collaboration - Hands-on technical guidance to ensure successful migrations, upgrades, and maintenance; early access to new features; quarterly insights reports.

### Premium Support SLAs
### Premium Support Packages

### Package 1: Premium Support SLAs

Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph.

Expand All @@ -117,12 +119,12 @@ This service is provided for all GA products Sourcegraph offers, not for any [Ex

>NOTE: This package includes access to Slack Support

### Dedicated Support
### Package 2: Dedicated Support

Access to named senior support engineers who will have knowledge of your infrastructure and can help reduce the time needed to triage, diagnose, and resolve an issue in your instance.

>NOTE: This package includes access to Slack Support

### Slack Support
### Package 3: Slack Support

Slack Support provides access to creating tickets directly from Slack, allowing customers to resolve tickets directly from a familiar interface and allowing for greater collaboration between Support and customers.