Skip to content

Clarify 24x7 Support plan name #1318

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 1 commit into from
Aug 20, 2025
Merged

Clarify 24x7 Support plan name #1318

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 2 additions & 2 deletions docs/sla/index.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -109,9 +109,9 @@ Purchasing Premium Support provides several of the following services beyond tho

### Premium Support Packages

### Package 1: Premium Support SLAs
### Package 1: Premium SLAs

Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph.
Premium SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph.

First response times remain the same according to our SLAs. However, Emergency and Severe Impact issues are supported 24x7 with Premium Support (versus 24x5 without Premium Support).

Expand Down