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merged 5 commits into from
Nov 6, 2024
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Spinkube support policy #251

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227edae
added section for SpinKube support policy
macolso Oct 25, 2024
7627e29
adding support policy for spinkube
macolso Oct 25, 2024
d97a13c
Delete content/en/docs/spin-operator/support/troubleshooting.md
macolso Oct 25, 2024
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Merge branch 'spinkube:main' into spinkube-support-policy
macolso Nov 6, 2024
eb7194f
added specific CTA for Azure users
macolso Nov 6, 2024
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4 changes: 4 additions & 0 deletions content/en/docs/contrib/troubleshooting.md
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Expand Up @@ -9,6 +9,10 @@ aliases:
The following is a list of common error messages and potential troubleshooting suggestions that
might assist you with your work.

## SpinKube Support Policy

SpinKube provides support on best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE).
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@calebschoepp calebschoepp Oct 28, 2024

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Suggested change
SpinKube provides support on best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE).
SpinKube provides support on a best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE).

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@Mossaka Mossaka Oct 29, 2024

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I would not expect users would know exactly what repos to ask the question / raise the issue without knowing proper debugging instruments.

Perhaps, we should direct Azure users to raise issues on https://github.com/spinkube/azure, which can serve as a catch-all place for customer issues and we can help them to understand the root causes?

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@macolso macolso Oct 30, 2024 •
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I would not expect users would know exactly what repos to ask the question / raise the issue without knowing proper debugging instruments.

That's a good point! I'd like to still have a CTA for users experience issues who didn't come through the marketplace. What do you think about sending users who didn't come through Azure to the Spin Operator repo to start and redirecting from there?

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@Mossaka Mossaka Oct 31, 2024

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yea, it makes sense to me


## No endpoints available for service "spin-operator-webhook-service"

When following the quickstart guide the following error can occur when running the `kubectl apply -f
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