Update wireless.md

content/wireless.md

@@ -1,10 +1,10 @@
 ---
 title: Wireless Troubleshooting
 description: >
-  If you’re having problems with your wireless Internet connection, take a look at the suggestions in this article.
+  If your computer can’t connect to wireless networks or the connection is unstable, use this guide to diagnose and resolve the issue.
 keywords:
   - wireless
-  - wifi
+  - Wi-Fi
   - support
   - System76
 
@@ -16,61 +16,180 @@ section: network-troubleshooting
 tableOfContents: true
 ---
 
-WiFi issues are influenced by many different factors, including:
+If your computer can’t connect to wireless networks or the connection is unstable, this guide can help you diagnose and fix the issue.
 
-- Hardware (WiFi card, access point)
-- Settings at both ends of the connection
-- The local environment
+---
+
+## Initial Troubleshooting
+
+1. Reboot the router/modem and the computer.
+
+2. Toggle Airplane Mode from the system menu in the top-right corner of the screen, or using a keyboard shortcut (most commonly **Fn + F11**, depending on your System76 model).
+
+3. If you've installed the `backport-iwlwifi-dkms` package for your Intel wireless card and your Wi-Fi issues began after an update, removing that package may resolve the issue.
+
+```bash
+sudo apt remove backport-iwlwifi-dkms
+```
+Then restart your computer.
+
+4. Temporarily use a phone hotspot to confirm whether the network or your computer is the issue.
+
+5. [Boot from a Live USB](https://support.system76.com/articles/live-disk) of your distribution to determine whether the issue exists outside your installed system.
+
+## Router and Access Point Recommendations
 
-## Basic Troubleshooting
+- Make sure your access point is configured for stability and compatibility.
 
-If you’re having problems, try these steps first:
+- Use 2.4 GHz channels 1, 6, or 11 to minimize overlap.
 
-- Try unplugging the wireless router or modem to reboot it.
-- Try airplane mode by pressing <kbd>Fn</kbd>+<kbd>F11</kbd>, waiting 10s, then disabling.
-- Try rebooting the computer.
+- Set the channel width to 20 MHz for crowded networks.
 
-Some router settings can cause problems. Try adjusting your access point to these settings:
+- For 5 GHz, use an explicit channel instead of “Auto” when troubleshooting.
 
-- WPA2-AES is preferred over WPA/WPA2 mixed mode or TKIP.
-- A channel width of 20 MHz in the 2.4 GHz band is more stable than automatic 20/40 MHz or fixed 40 MHz.
-- Set 2.4Ghz and 5Ghz SSID names differently.
-- Pick a fixed channel.  Use either 1, 6, or 11 in the 2.4 Ghz band, rather than automatic selection.
-- Check if the router is set to N speeds only.  Auto B/G/N is preferred.
-- Lower the max/burst speeds, turn off channel bonding, and reduce channel width. Setting the speed to 600 Mb/s or 450 Mb/s will use spread frequencies to achieve those speeds and may decrease stability. Try setting it to 289/300 Mb/s (N speed) or or 54 Mb/s (G speed).
-- After making these changes, reboot the router.
+- Use mixed mode (b/g/n/ax) if devices vary by generation.
 
-If the issues started after you applied updates, try running this command to make sure a bad WiFi driver has not been installed, then reboot your computer:
+- If a single device struggles, temporarily set your router to a widely supported mode (such as **802.11n-only**) and test connectivity.
+
+- Avoid complex access point features such as:
+
+  - Band steering
+
+  - Aggressive airtime fairness
+
+  - Deep MAC filtering
+
+- Ensure your device’s MAC address isn’t being filtered.
+
+  - Check your MAC address with:
+
+  ```bash
+  ip link show | grep ether
+  ```
+
+  Then confirm that MAC address is allowed in your router’s admin panel.
+
+- Confirm what channel and frequency your connection is using:
 
 ```bash
-sudo apt remove backport-iwlwifi-dkms
+iw dev
+iwlist wlan0 scan | grep -E 'SSID|Channel|Frequency'
 ```
 
-## Advanced Troubleshooting
+## Device-Level Checks and Commands
 
-If the above steps aren't working, or you would like to fine tune and improve you connection, see the following steps.
+These commands help verify whether your wireless card and drivers are functioning correctly.
 
-### Regulatory Domain
+```bash
+ip a
+```
+
+List all wireless network interfaces to confirm that your Wi-Fi interface (usually `wlp2s0` or `wlan0`) is recognized.
+
+```bash
+iw dev
+```
 
-In many cases, it's recommended to explicitly set the WiFi regulatory domain. Check yours with this command:
+Show wireless devices and their states:
 
 ```bash
-sudo iw reg get
+sudo rfkill list
 ```
 
-If you get 00, that is a one-size-maybe-fits-all setting. Find yours here: [ISO_3166](http://wikipedia.org/wiki/ISO_3166-1).
+Check for hardware or software Wi-Fi blocks:
 
-And set it permanently with this command:
+```bash
+nmcli device status 
+```
+
+Check NetworkManager device states:
 
 ```bash
-sudo gedit /etc/default/crda
+sudo systemctl restart NetworkManager 
 ```
 
-Change the last line to read:
+Restart the network stack (safe to run at any time).
 
-> REGDOMAIN=US  
+```bash
+journalctl -b | grep -i network
+```
 
-Save and close the text editor.
+View network-related boot logs.
+
+```bash
+dmesg | grep -i -E 'wifi|wlan|firmware|ieee80211|rtl|brcm|ath'
+```
+
+View driver and firmware kernel logs.
+
+To collect diagnostic info automatically:
+
+```bash
+sudo dmesg | grep -i wlan > ~/wireless-dmesg.txt
+```
+
+## Driver and Firmware Checks
+
+If the device is detected but unstable, verify the driver and firmware setup.
+
+Check for missing firmware messages:
+
+```bash
+dmesg | grep -i firmware
+```
+
+Reinstall firmware packages:
+
+```bash
+sudo apt update
+sudo apt install --reinstall linux-firmware
+```
+
+Test with a different router or mobile hotspot.
+
+## NetworkManager and Configuration Tips
+
+NetworkManager controls Wi-Fi connections on many Linux systems, including Pop!_OS and Ubuntu systems by default.
+
+Restart NetworkManager:
+
+```bash
+sudo systemctl restart NetworkManager
+```
+
+Delete and recreate saved connections:
+
+```bash
+nmcli connection delete <SSID>
+nmcli device wifi connect <SSID>
+```
+
+For unstable networks, set IPv6 to “Ignore” in the network settings:
+
+1. Open Settings → Network.
+2. Select your Wi-Fi connection.
+3. Go to the IPv6 tab → change the method to Ignore.
+
+## Bluetooth and Airplane Mode Interactions
+
+ If Wi-Fi disappears when Bluetooth is active:
+
+```bash
+sudo rfkill list
+sudo systemctl restart bluetooth
+```
+
+If the issues started after you applied updates, add a modprobe configuration to prevent a problematic Wi-Fi driver from loading, then reboot your computer:
+
+```bash
+echo "options iwlwifi bt_coex_active=0" | sudo tee -a /etc/modprobe.d/iwlwifi.conf
+```
+
+Save, then reboot.
+
+## Advanced Troubleshooting
+
+If the above steps aren't working, or you would like to fine tune and improve you connection, see the following steps.
 
 ### IPv6
 
@@ -107,22 +226,13 @@ If you have trouble with a Bluetooth headset and keeping a steady downlink speed
 
 ### Power Management
 
-Another way to help with Wifi issues is to turn off power management for the hardware. To do so, edit the configuration file with this command:
+Another way to help with Wi-Fi issues is to turn off Wi-Fi power management. This can be done by adding the appropriate NetworkManager configuration using the following command, then rebooting your computer:
 
 ```bash
-sudo gedit /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf
+echo -e "[connection]\nwifi.powersave = 2" | sudo tee /etc/NetworkManager/conf.d/default-wifi-powersave-off.conf
 ```
 
-And change the file to read (effective upon reboot):
-
-> \[connection\]  
-> wifi.powersave = 2  
-
-If `tlp` is installed, take a look at the settings file found here for additional Wifi power saving being enabled:
-
-```bash
-sudo gedit /etc/default/tlp
-```
+If TLP is installed, it may also enable Wi-Fi power saving. You can review its configuration in `/etc/default/tlp`.
 
 ## Useful Programs
 
@@ -144,7 +254,7 @@ sudo wavemon
 iwevent
 ```
 
-Run this command to watch what the Wifi hardware is doing.  Pay attention to the disconnect reasons, and ignore the scans.
+Run this command to watch what the Wi-Fi hardware is doing.  Pay attention to the disconnect reasons, and ignore the scans.
 
 ```bash
 sudo systemctl restart NetworkManager
@@ -186,15 +296,19 @@ This will reinstall network-manager, which can fix some network issues.
 
 ## Additional Info
 
-Wifi Speeds and Frequencies:
+Wi-Fi Speeds and Frequencies:
 
 - 54 Mb/s uses the 802.11g & 802.11b standards.
+
 - 145 Mb/s and 300 Mb/s modes use the 802.11n standard and 20MHz or 40MHz bandwidths.
+
 - 300Mbps / 40Mhz will provide the maximum performance in most cases.
+
 - 145Mbps / 20MHz will work better in areas with more access points.
+
 - 450Mbps uses a 60Mhz channel width and 600Mbps uses a 80Mhz channel width, and is typically less stable.
 
-The name of the Linux driver for Intel Wifi cards is called <u>iwlwifi</u> and is included in the kernel by default. All information about the driver can be found here:
+The name of the Linux driver for Intel Wi-Fi cards is called <u>iwlwifi</u> and is included in the kernel by default. All information about the driver can be found here:
 
 [wireless.wiki.kernel.org/en/users/drivers/iwlwifi](https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi)
 
@@ -206,4 +320,8 @@ Sometimes the newest version of the firmware will clear up occasional bugs.  Ple
 
 ### Windows Dual Boot
 
-If you are dual booting Windows, you may lose access to your wifi card entirely after running driver/OS updates in Windows. You may be able to gain access to your wifi card again by disabling "Fast Startup" in the Windows power options before booting back into Pop!_OS.
+If you're dual booting Windows, you may lose access to your Wi-Fi card entirely after running driver/OS updates in Windows. You may be able to gain access to your Wi-Fi card again by disabling "Fast Startup" in the Windows power options before booting back into Pop!_OS.
+
+## Contact System76 Support
+
+If you purchased a System76 computer and you’ve tried all the steps above, but your wireless connection still isn’t working as expected, please collect the output from the diagnostic commands and [contact System76 support](https://system76.com/contact/support).