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Add troubleshooting for email domain change login issues #4095

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27 changes: 27 additions & 0 deletions docs/production-deployment/cloud/get-started/users.mdx
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Expand Up @@ -26,6 +26,7 @@ tags:
- [How to update an account-level Role in Temporal Cloud](#update-roles)
- [How to update Namespace-level permissions in Temporal Cloud](#update-permissions)
- [How to delete a user from your Temporal Cloud account](#delete-users)
- [How to troubleshoot account access issues](#troubleshoot-access)

## How to invite users to your Temporal Cloud account {#invite-users}

Expand Down Expand Up @@ -350,3 +351,29 @@ These permissions are configured per Namespace per user.
| ValidateGlobalizeNamespace | | | ✔ |

Account Owners and Global Admins will have Namespace Admin permissions on Namespaces.

## How to troubleshoot account access issues {#troubleshoot-access}

### Why can't I sign in after my email domain changed? {#email-domain-change}

If your organization changed its email domain (for example, from `@oldcompany.com` to `@newcompany.com`), you may be unable to sign in to Temporal Cloud with your existing account.

**Why this happens:**
When you sign in using "Continue with Google" or "Continue with Microsoft", Temporal Cloud identifies your account by your email address.
If your email address changes, Temporal Cloud sees this as a different identity and cannot match it to your existing account.

**How to resolve this:**
[Create a support ticket](/cloud/support#support-ticket) with the following information:

- Your previous email address (the one originally used to access Temporal Cloud)
- Your new email address
- Your Temporal Cloud Account Id (if known)

Temporal Support can update your account to use your new email address.

:::tip Use SAML for enterprise identity management

If your organization frequently changes email domains or wants centralized control over user authentication, consider using [SAML authentication](/cloud/saml).
With SAML, your identity provider (IdP) manages user identities, and email domain changes can be handled within your IdP without affecting Temporal Cloud access.

:::