Problem statement
- To build a predictive models to identify customers at high risk of churn and identify the main indicators of churn.
- To define churn based on usage. i.e. customers who have not done any usage, either incoming or outgoing - in terms of calls, internet etc. over a period of time.
- To define high-value customers based on a certain metric and predict churn only on high-value customers.
- The Business objective is to predict the churn in the last month using the data from the first three months.
Designed and Developed by:
- Vignesh Kumar
- Vishal Augustine
- Chaitanya