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Original file line number Diff line number Diff line change
Expand Up @@ -18,8 +18,7 @@ Zendesk requires you to have authentication in order to have fully functioning A
1. Navigate to the `Admin Center` - i.e. `https://{server-domain}.zendesk.com/admin`
1. On the left hand menu, go to `Apps and integrations` > `APIs` > `Zendesk API`.
1. Under `Settings`:
- To enable username/password auth, toggle `Password access` to `Enabled`. (Not recommended)
- To enable API token authentication (API Key), toggle `Token access` to `Enabled`, and click `Add API token`. Note that you will need to append `/token` to the end of your username (email) if you are using this option. (Recommended)
- To enable API token authentication (API Key), toggle `Token access` to `Enabled`, and click `Add API token`. Note that you will need to append `/token` to the end of your username (email) if you are using this option.
1. You will now be able to use `{your_email}/token` and the generated `API token` to access Zendesk's API, where `your_email` is the email of your verified (or unverified) user. You should use these credentials when adding your custom extension to your assistant.

![Create API Key](./assets/create-api-key.gif)<br>
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