Fixes #1096 - Add description to group dispatcher agent & tweaks for AI agents

Author: ralf401

ai/ai-agents.rst

@@ -70,21 +70,21 @@ no built in category field in Zammad, you first have to create a
 ticket's category. The field type must be one of the select types.
 
 The ticket categorizer AI agent uses the content of all articles and the title
-to compare it with your category names. You can limit from which categories the
-AI agent can choose from and define if multiple values are possible (if
-using a multi-select field type) in the wizard. In case you limit the
-categories, you can also provide a description for each category the AI agent
-can choose from.
+to compare it with your category names (and optionally descriptions). To add
+descriptions for your categories, limit the categories the AI agent can choose
+from. Then add the categories which should be available for the AI agent and
+optionally provide a description for them. Additionally, you can decide in the
+wizard if multiple values are allowed (only if category field is a multi-select
+field type).
 
 Ticket Group Dispatcher
 ^^^^^^^^^^^^^^^^^^^^^^^
 
 This AI agent is capable of assigning tickets to different groups. It compares
-the content of the ticket in question with your group names in Zammad. If a
-suitable group can be found, it selects this group for the ticket. You can use
-all of your groups or just specific ones by limiting it for the AI agent in the
-configuration wizard.
-
+the content of the ticket in question with your group names (and optionally
+descriptions). To add descriptions for your groups, limit the groups the AI
+agent can choose from. Then add the groups which should be available for the AI
+agent and optionally provide a description for them.
 
 Ticket Prioritizer
 ^^^^^^^^^^^^^^^^^^

locale/admin-docs.pot

@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad Admin Documentation pre-release\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-03-17 13:00+0100\n"
+"POT-Creation-Date: 2026-03-18 15:36+0100\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -106,15 +106,15 @@ msgid "This AI agent is capable of assigning categories to tickets. Because ther
 msgstr ""
 
 #: ../ai/ai-agents.rst:72
-msgid "The ticket categorizer AI agent uses the content of all articles and the title to compare it with your category names. You can limit from which categories the AI agent can choose from and define if multiple values are possible (if using a multi-select field type) in the wizard. In case you limit the categories, you can also provide a description for each category the AI agent can choose from."
+msgid "The ticket categorizer AI agent uses the content of all articles and the title to compare it with your category names (and optionally descriptions). To add descriptions for your categories, limit the categories the AI agent can choose from. Then add the categories which should be available for the AI agent and optionally provide a description for them. Additionally, you can decide in the wizard if multiple values are allowed (only if category field is a multi-select field type)."
 msgstr ""
 
-#: ../ai/ai-agents.rst:80
+#: ../ai/ai-agents.rst:81
 msgid "Ticket Group Dispatcher"
 msgstr ""
 
-#: ../ai/ai-agents.rst:82
-msgid "This AI agent is capable of assigning tickets to different groups. It compares the content of the ticket in question with your group names in Zammad. If a suitable group can be found, it selects this group for the ticket. You can use all of your groups or just specific ones by limiting it for the AI agent in the configuration wizard."
+#: ../ai/ai-agents.rst:83
+msgid "This AI agent is capable of assigning tickets to different groups. It compares the content of the ticket in question with your group names (and optionally descriptions). To add descriptions for your groups, limit the groups the AI agent can choose from. Then add the groups which should be available for the AI agent and optionally provide a description for them."
 msgstr ""
 
 #: ../ai/ai-agents.rst:90