Project Management | Scrum Master | IT Service Operations
I have over 10 years of experience in IT Operations and service/product lifecycle management, with a strong focus on:
- Project planning and cross-functional coordination
- Process optimization and team performance improvement
- Agile/Scrum implementation for faster, higher-quality delivery
- Risk management, stakeholder communication, and continuous improvement
🌍 Based in Finland 🇫🇮 | Open to Project Manager / Scrum Master roles in international environments.
- Experienced in leading projects from initiation to operational handover
- Strong bridge between business and technical teams, ensuring clear goals, scope, and timelines
- Hands-on facilitation of Sprint events: Planning, Daily Scrum, Review, and Retrospective
- Focused on delivery performance through KPI tracking and continuous improvement
- Technical foundation that enables effective collaboration with DevOps, Cloud, and Software teams
- Project Planning & Roadmap Management
- Scope / Time / Cost Management
- Risk & Issue Management
- Stakeholder & Communication Management
- Cross-functional Team Coordination
- Process Standardization & Service Improvement
- Agile Coaching & Team Facilitation
- Backlog Refinement Support
- Sprint Planning & Capacity Alignment
- Impediment Removal
- Delivery Metrics (Velocity, Lead Time, Cycle Time)
- Retrospective Action Tracking
- Management: Jira, Confluence, Trello, Microsoft Teams, SharePoint, Slack
- Reporting: Excel/Sheets dashboards, KPI tracking, service reporting
- Technical Collaboration: GitHub, GitLab, Jenkins, AWS (context for technical project governance)
Role Focus: Project Coordinator / Agile Facilitator
Management Value:
- Coordinated scope and milestone planning for an AI demo product
- Aligned product requirements with technical execution capacity
- Tracked progress and prioritized backlog items by business value
Role Focus: Technical Project Management
Management Value:
- Structured pipeline rollout plans across clear implementation phases
- Managed dependencies across build, deploy, and monitoring workflows
- Standardized release practices to reduce operational risks
Role Focus: Service & Operations Leadership
Management Value:
- Track record of achievements in IT operations and service delivery
- Evidence of prioritization, workload management, and continuous improvement
- 🎓 Bachelor of Business Administration (Computer Applications) – HAMK, Finland
- 🧾 Google Project Management Professional Certificate
- 🧾 Professional Scrum Master™ I (PSM I)
- 🎖️ Open Badge Passport
“Successful projects are built by clear goals, strong collaboration, and continuous improvement.”
— Andy Tran Huynh