WSQ courseware for TGS-2023021752, aligned to the Conflict Management Technical Skill and Competency (RET-PMD-4001-1.1).
- Visual trainer slide deck: PowerPoint · PDF
- Detailed Learner Guide: Word · PDF
- Two-day Lesson Plan: Word · PDF
- Eight self-contained workplace activities in
activities/
The slide deck is concept-led and facilitative. Detailed procedures, scenarios, role cards, questions, worksheets, evidence requirements and checklists are kept in the Learner Guide and individual activity folders.
Learners will be able to:
- Identify early indicators of workplace conflicts and minimise their impact.
- Decide and apply suitable conflict resolution strategies while dealing with conflict sensitively.
- Analyse team conflict and coach team members to resolve disagreements constructively.
- Review resolution effectiveness and take action to prevent conflict recurrence.
- Conflict Signal Triage at LionCity Retail
- Evidence Interview and Root-Cause Map at HarborLink Logistics
- Conflict Style Choice Clinic at BrightWorks Digital
- Mediated Conversation at Mosaic Creative
- Interest-Based Negotiation at CarePoint Clinics
- Leader Coaching Huddle at NovaTech Services
- Policy, Ethics and Escalation at Meridian Hospitality
- 30-Day Resolution Review at GreenGrid Engineering
The cases are fictional workplace simulations. They are designed for learning and do not replace organisational policy, HR advice or legal advice.
Course information: Tertiary Courses