AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.
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Updated
Mar 30, 2026 - JavaScript
AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.
Backend service for automated support ticket triage, confidence-based routing, and audit logging
A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.
Human-in-the-loop AI support triage workflow with staged execution, approval gates, markdown export, Slack dry-run/live dispatch, Supabase persistence, and real/fallback inference.
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