Incident Response: Google Chat space creation #33690

kallie-liu · 2026-01-06T20:22:57Z

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github-actions · 2026-01-06T20:26:52Z

Preview links (active after the `build_preview` check completes)

New or renamed files

https://docs-staging.datadoghq.com/kallie.liu/google-chat-docs/incident_response/incident_management/integrations/google_chat

Modified Files

git-thuerk-done · 2026-01-07T21:48:54Z

Thanks @kallie-liu ! I have created an editorial card for someone on our team to review further.

valerie-is-amazing2

looks good from the incident app team side!

janine-c

Thanks for this, Kallie! I left some comments and suggestions - let me know if you want to chat about any of it or if you'd like any help. And feel free to tag me for final approval!

janine-c · 2026-01-08T17:23:47Z

content/en/incident_response/incident_management/integrations/google_chat.md

+
+## Overview
+
+The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.


Suggested change

The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.

The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat. When your team declares a Datadog incident, the integration automatically creates a Google Chat space for collaboration.

This sentence was long and a bit difficult to follow, so I tried breaking it up.

janine-c · 2026-01-08T17:39:22Z

content/en/incident_response/incident_management/integrations/_index.md

 {{< whatsnext desc="Set up and use the following integrations within the context of Datadog Incident Management:">}}
    {{< nextlink href="/incident_response/incident_management/integrations/slack" >}}Slack{{< /nextlink >}}
    {{< nextlink href="/incident_response/incident_management/integrations/microsoft_teams" >}}Microsoft Teams{{< /nextlink >}}
+    {{< nextlink href="/incident_response/incident_management/integrations/google_chat" >}}Google Chat{{< /nextlink >}}


Do we also need a link on this page? https://docs.datadoghq.com/incident_response/incident_management/incident_settings/integrations/

Yes, added!

janine-c · 2026-01-08T17:42:23Z

content/en/incident_response/incident_management/integrations/google_chat.md

+
+Install the integration through the [Google Chat Integration tile][1]. A Google Workspace admin must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the [Google Chat integration][2] documentation.
+
+After the integration is installed, navigate to [**Incidents** > **Settings** > **Integrations**][3] to enable Google Chat features for Incident Management.


Suggested change

After the integration is installed, navigate to [**Incidents** > **Settings** > **Integrations**][3] to enable Google Chat features for Incident Management.

This is pretty vague (which features? How do you do it?), and it's confusing that the click steps are different from the one in the next section, even though the link is the same. Because you go into these details in the next section, I think you can go ahead and remove this! It's a prerequisites section, so I think users generally understand that there's more to do.

janine-c · 2026-01-08T17:53:16Z

content/en/incident_response/incident_management/integrations/google_chat.md

+To use incident spaces, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.
+
+1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.
+2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.
+
+3. The **channel name template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:
+
+* `{{public_id}}`: Incident's numeric ID
+* `{{title}}`: Incident's title
+* `{{created}}`: Incident's creation date in format MM_DD_YYYY
+* `{{yyyy}}`: Incident's four-digit creation year
+* `{{mm}}`: Incident's two-digit creation month
+* `{{dd}}`: Incident's two-digit creation day of month
+* `{{severity}}`: Incident's severity
+* `{{random_adjective}}`: Random adjective
+* `{{random_noun}}`: Random noun
+* `{{slug}}`: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)


Suggested change

To use incident spaces, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.

1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.

2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.

3. The **channel name template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:

* `{{public_id}}`: Incident's numeric ID

* `{{title}}`: Incident's title

* `{{created}}`: Incident's creation date in format MM_DD_YYYY

* `{{yyyy}}`: Incident's four-digit creation year

* `{{mm}}`: Incident's two-digit creation month

* `{{dd}}`: Incident's two-digit creation day of month

* `{{severity}}`: Incident's severity

* `{{random_adjective}}`: Random adjective

* `{{random_noun}}`: Random noun

* `{{slug}}`: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)

To use incident spaces:

1. In Datadog, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.

2. Select an **Organization** from the dropdown. If you don't see any options, reach out to your Google Workspace administrator to connect your Google organization to Datadog.

3. Select a **Target Audience** from the dropdown. **Default** is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.

4. The **Channel Name Template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:

* `{{public_id}}`: Incident's numeric ID

* `{{title}}`: Incident's title

* `{{created}}`: Incident's creation date in format `MM_DD_YYYY`

* `{{yyyy}}`: Incident's four-digit creation year

* `{{mm}}`: Incident's two-digit creation month

* `{{dd}}`: Incident's two-digit creation day of month

* `{{severity}}`: Incident's severity

* `{{random_adjective}}`: Random adjective

* `{{random_noun}}`: Random noun

* `{{slug}}`: Slug (set to `servicenow` to display the ServiceNow record number)

A bunch of suggestions for readability and formatting. I can't see the UI, so feel free to revert anything that isn't accurate!

janine-c

Beautiful, thanks again for taking a look at these so quickly! Just some tiny things left (including a link that I wanted to check works for you), and then we're good to merge 🎉

content/en/incident_response/incident_management/integrations/google_chat.md

Co-authored-by: Janine Chan <[email protected]>

New google chat link

01fa954

Incident response google chat integration

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kallie-liu changed the title ~~New google chat link~~ Incident Response: Google Chat space creation Jan 7, 2026

kallie-liu marked this pull request as ready for review January 7, 2026 21:09

kallie-liu requested a review from a team as a code owner January 7, 2026 21:09

kallie-liu added 2 commits January 7, 2026 16:10

update name

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simplify overview

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git-thuerk-done added the editorial review Waiting on a more in-depth review label Jan 7, 2026

valerie-is-amazing2 self-requested a review January 7, 2026 21:51

valerie-is-amazing2 approved these changes Jan 7, 2026

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rename file

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janine-c self-assigned this Jan 8, 2026

janine-c reviewed Jan 8, 2026

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kallie-liu added 3 commits January 8, 2026 13:07

Add to incident settings page + address comments

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change admin to administrator

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fix navigation

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janine-c approved these changes Jan 8, 2026

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kallie-liu and others added 2 commits January 8, 2026 14:32

Indent template section

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Co-authored-by: Janine Chan <[email protected]>

Update link

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Co-authored-by: Janine Chan <[email protected]>

janine-c merged commit 40c4489 into master Jan 8, 2026
19 checks passed

janine-c deleted the kallie.liu/google-chat-docs branch January 8, 2026 19:55


		## Overview

		The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.


		Install the integration through the [Google Chat Integration tile][1]. A Google Workspace admin must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the [Google Chat integration][2] documentation.

		After the integration is installed, navigate to [Incidents > Settings > Integrations][3] to enable Google Chat features for Incident Management.

Incident Response: Google Chat space creation #33690

Incident Response: Google Chat space creation #33690

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