🎨 [Support center] reopen closed Fogbugz cases (🗃️)

packages/models-library/src/models_library/api_schemas_webserver/conversations.py

@@ -26,9 +26,13 @@ class ConversationRestGet(OutputSchema):
     project_uuid: ProjectID | None
     user_group_id: GroupID
     type: ConversationType
+    fogbugz_case_id: str | None
     created: datetime
     modified: datetime
     extra_context: dict[str, str]
+    is_read_by_user: bool
+    is_read_by_support: bool
+    last_message_created_at: datetime
 
     @classmethod
     def from_domain_model(cls, domain: ConversationGetDB) -> Self:
@@ -39,15 +43,21 @@ def from_domain_model(cls, domain: ConversationGetDB) -> Self:
             project_uuid=domain.project_uuid,
             user_group_id=domain.user_group_id,
             type=domain.type,
+            fogbugz_case_id=domain.fogbugz_case_id,
             created=domain.created,
             modified=domain.modified,
             extra_context=domain.extra_context,
+            is_read_by_user=domain.is_read_by_user,
+            is_read_by_support=domain.is_read_by_support,
+            last_message_created_at=domain.last_message_created_at,
         )
 
 
 class ConversationPatch(InputSchema):
     name: str | None = None
     extra_context: dict[str, Any] | None = None
+    is_read_by_user: bool | None = None
+    is_read_by_support: bool | None = None
 
 
 ### CONVERSATION MESSAGES ---------------------------------------------------------------

packages/models-library/src/models_library/conversations.py

@@ -38,6 +38,9 @@ class ConversationMessageType(StrAutoEnum):
 #
 
 
+IsSupportUser: TypeAlias = bool
+
+
 class ConversationGetDB(BaseModel):
     conversation_id: ConversationID
     product_name: ProductName
@@ -46,10 +49,14 @@ class ConversationGetDB(BaseModel):
     user_group_id: GroupID
     type: ConversationType
     extra_context: dict[str, Any]
+    fogbugz_case_id: str | None
+    is_read_by_user: bool
+    is_read_by_support: bool
 
     # states
     created: datetime
     modified: datetime
+    last_message_created_at: datetime
 
     model_config = ConfigDict(from_attributes=True)
 
@@ -71,6 +78,10 @@ class ConversationMessageGetDB(BaseModel):
 class ConversationPatchDB(BaseModel):
     name: ConversationName | None = None
     extra_context: dict[str, Any] | None = None
+    fogbugz_case_id: str | None = None
+    is_read_by_user: bool | None = None
+    is_read_by_support: bool | None = None
+    last_message_created_at: datetime | None = None
 
 
 class ConversationMessagePatchDB(BaseModel):

packages/postgres-database/src/simcore_postgres_database/migration/versions/a6289977e057_add_last_message_created_at_column.py

@@ -0,0 +1,39 @@
+"""add last_message_created_at column
+
+Revision ID: a6289977e057
+Revises: dfdd4f8d4870
+Create Date: 2025-10-13 08:39:24.912539+00:00
+
+"""
+
+import sqlalchemy as sa
+from alembic import op
+
+# revision identifiers, used by Alembic.
+revision = "a6289977e057"
+down_revision = "dfdd4f8d4870"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column(
+        "conversations",
+        sa.Column(
+            "last_message_created_at",
+            sa.DateTime(timezone=True),
+            server_default=sa.text("now()"),
+            nullable=False,
+        ),
+    )
+    # ### end Alembic commands ###
+
+    # Data migration: populate last_message_created_at with modified column values
+    op.execute("UPDATE conversations SET last_message_created_at = modified")
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("conversations", "last_message_created_at")
+    # ### end Alembic commands ###

packages/postgres-database/src/simcore_postgres_database/migration/versions/dfdd4f8d4870_add_read_by_user_support_columns.py

@@ -0,0 +1,50 @@
+"""add read by user/support columns
+
+Revision ID: dfdd4f8d4870
+Revises: 9dddb16914a4
+Create Date: 2025-10-10 12:07:12.014847+00:00
+
+"""
+
+import sqlalchemy as sa
+from alembic import op
+
+# revision identifiers, used by Alembic.
+revision = "dfdd4f8d4870"
+down_revision = "9dddb16914a4"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column(
+        "conversations", sa.Column("fogbugz_case_id", sa.String(), nullable=True)
+    )
+    op.add_column(
+        "conversations",
+        sa.Column(
+            "is_read_by_user",
+            sa.Boolean(),
+            server_default=sa.text("true"),
+            nullable=False,
+        ),
+    )
+    op.add_column(
+        "conversations",
+        sa.Column(
+            "is_read_by_support",
+            sa.Boolean(),
+            server_default=sa.text("true"),
+            nullable=False,
+        ),
+    )
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("conversations", "is_read_by_support")
+    op.drop_column("conversations", "is_read_by_user")
+    op.drop_column("conversations", "fogbugz_case_id")
+    # ### end Alembic commands ###

packages/postgres-database/src/simcore_postgres_database/models/conversations.py

@@ -78,6 +78,33 @@ class ConversationType(enum.Enum):
         server_default=sa.text("'{}'::jsonb"),
         doc="Free JSON to store extra context",
     ),
+    sa.Column(
+        "fogbugz_case_id",
+        sa.String,
+        nullable=True,
+        doc="Fogbugz case ID associated with the conversation",
+    ),
+    sa.Column(
+        "is_read_by_user",
+        sa.Boolean,
+        nullable=False,
+        server_default=sa.text("true"),
+        doc="Indicates if the message has been read by the user (true) or not (false)",
+    ),
+    sa.Column(
+        "is_read_by_support",
+        sa.Boolean,
+        nullable=False,
+        server_default=sa.text("true"),
+        doc="Indicates if the message has been read by the support user (true) or not (false)",
+    ),
+    sa.Column(
+        "last_message_created_at",
+        sa.DateTime(timezone=True),
+        nullable=False,
+        server_default=sa.sql.func.now(),
+        doc="Timestamp of the last message created in this conversation",
+    ),
     column_created_datetime(timezone=True),
     column_modified_datetime(timezone=True),
 )

services/web/server/src/simcore_service_webserver/api/v0/openapi.yaml

@@ -10327,6 +10327,16 @@ components:
             type: object
           - type: 'null'
           title: Extracontext
+        isReadByUser:
+          anyOf:
+          - type: boolean
+          - type: 'null'
+          title: Isreadbyuser
+        isReadBySupport:
+          anyOf:
+          - type: boolean
+          - type: 'null'
+          title: Isreadbysupport
       type: object
       title: ConversationPatch
     ConversationRestGet:
@@ -10355,6 +10365,11 @@ components:
           minimum: 0
         type:
           $ref: '#/components/schemas/ConversationType'
+        fogbugzCaseId:
+          anyOf:
+          - type: string
+          - type: 'null'
+          title: Fogbugzcaseid
         created:
           type: string
           format: date-time
@@ -10368,6 +10383,16 @@ components:
             type: string
           type: object
           title: Extracontext
+        isReadByUser:
+          type: boolean
+          title: Isreadbyuser
+        isReadBySupport:
+          type: boolean
+          title: Isreadbysupport
+        lastMessageCreatedAt:
+          type: string
+          format: date-time
+          title: Lastmessagecreatedat
       type: object
       required:
       - conversationId
@@ -10376,9 +10401,13 @@ components:
       - projectUuid
       - userGroupId
       - type
+      - fogbugzCaseId
       - created
       - modified
       - extraContext
+      - isReadByUser
+      - isReadBySupport
+      - lastMessageCreatedAt
       title: ConversationRestGet
     ConversationType:
       type: string

services/web/server/src/simcore_service_webserver/application.py

@@ -175,8 +175,8 @@ def create_application(tracing_config: TracingConfig) -> web.Application:
     setup_projects(app)
 
     # conversations
-    setup_conversations(app)
     setup_fogbugz(app)  # Needed for support conversations
+    setup_conversations(app)
 
     # licenses
     setup_licenses(app)