Nixtla · loama · Jan 19, 2026 · Oct 16, 2025 · Jan 14, 2026 · Jan 14, 2026
diff --git a/timegpt-docs/about/privacy-notice.mdx b/timegpt-docs/about/privacy-notice.mdx
@@ -26,7 +26,7 @@ Personal Information You Provide: We collect Personal Information if you create
 
 **Usage Data**: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use, and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
 
-**Device Information**: Includes name of the device, operating system, device identifiers,  and browser you are using. Information collected may depend on the type of device you use and its settings.
+**Device Information**: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
 
 **Cookies**: We use cookies to operate and administer our Services, and improve your experience.
 
@@ -62,13 +62,13 @@ In certain circumstances we may provide your Personal Information to third parti
 
 # 4. Your choices and controls
 
-Depending on where you live, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. To opt-out of marketing communications please email us at [ops@nixtla.io](mailto:ops@nixtla.io) or by following the instructions included in the email or text correspondence.
+Depending on where you live, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. To opt-out of marketing communications please email us at [support@nixtla.io](mailto:support@nixtla.io) or by following the instructions included in the email or text correspondence.
 
-Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law.  Additionally, if you choose not to provide certain Personal Information, we may be unable to provide some or all of our Services to you.
+Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you choose not to provide certain Personal Information, we may be unable to provide some or all of our Services to you.
 
 # 5. Children
 
-Our Services are not directed to children under the age of 13. Nixtla does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Nixtla through the Services, please email us at [ops@nixtla.io](mailto:ops@nixtla.io)
+Our Services are not directed to children under the age of 13. Nixtla does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Nixtla through the Services, please email us at [support@nixtla.io](mailto:support@nixtla.io)
 
 We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services.
 
@@ -88,4 +88,4 @@ We may update this Privacy Policy from time to time. All changes will be effecti
 
 # 9. How to contact us
 
-Please contact us at [ops@nixtla.io](mailto:ops@nixtla.io) if you have any questions or concerns not already addressed in this Privacy Policy.
+Please contact us at [support@nixtla.io](mailto:support@nixtla.io) if you have any questions or concerns not already addressed in this Privacy Policy.
diff --git a/timegpt-docs/about/terms-and-conditions.mdx b/timegpt-docs/about/terms-and-conditions.mdx
@@ -3,6 +3,7 @@ title: "Terms and Conditions"
 description: "Terms and conditions for using Nixtla Services."
 icon: "book"
 ---
+
 Thank you for using Nixtla's TimeGPT and or TimeGEN!
 
 These Terms of Use apply when you use the services of Nixtla, Inc. or our affiliates, including our application programming interface, software, tools, developer services, data, documentation, and websites ("**Services**"). The Terms include other terms and conditions, documentation, guidelines, or policies we may provide in writing. By using our Services, you agree to these Terms. Our [Privacy Notice](/about/privacy-notice) explains how we collect and use personal information.
@@ -25,7 +26,7 @@ You must be at least 13 years old to use the Services. If you are under 18 you m
 
 **(a) Your Content**. You may provide input to the Services ("**Input**"), and receive output generated and returned by the Services based on the Input ("**Output**"). Input and Output are collectively ("**Content**"). As between the parties and to the extent permitted by applicable law, you own all Input. Subject to your compliance with these Terms, Nixtla hereby assigns to you all its rights, title, and interest in and to Output. This means you can use Content for any purpose, including commercial purposes such as sale or publication, if you comply with these Terms. Nixtla may use Content to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for Content, including for ensuring that it does not violate any applicable law or these Terms.
 
-**(b) Use of Content to Improve Services**. In order to improve our Services, we may use  Content that you provide to or receive from our API ("**API Content**") to develop or improve our Services. We may use Content from Services other than our API ("**Non-API Content**") to help develop and improve our Services.
+**(b) Use of Content to Improve Services**. In order to improve our Services, we may use Content that you provide to or receive from our API ("**API Content**") to develop or improve our Services. We may use Content from Services other than our API ("**Non-API Content**") to help develop and improve our Services.
 
 Nixtla may use aggregated, de-identified data to enhance and operate the Services and for other business activities, including creating industry benchmarks and best practice guides for users.
 
@@ -43,7 +44,7 @@ If your payment cannot be completed, we will provide you written notice and may
 
 **(c) Price Changes**. We may change our prices by posting notice to your account and/or to our website. Price increases will be effective 14 days after they are posted, except for increases made for legal reasons or increases made to Beta Services, which will be effective immediately. Any price changes will apply to the Fees charged to your account immediately after the effective date of the changes.
 
-**(d) Disputes and Late Payments**. If you want to dispute any Fees or Taxes, please contact [ops@nixtla.io](mailto:ops@nixtla.io) within thirty (30) days of the date of the disputed invoice. Undisputed amounts past due may be subject to a finance charge of 1.5% of the unpaid balance per month. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.
+**(d) Disputes and Late Payments**. If you want to dispute any Fees or Taxes, please contact [support@nixtla.io](mailto:support@nixtla.io) within thirty (30) days of the date of the disputed invoice. Undisputed amounts past due may be subject to a finance charge of 1.5% of the unpaid balance per month. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.
 
 **(e) Free Tier**. You may not create more than one account to benefit from credits provided in the free tier of the Services. If we believe you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.
 
@@ -73,15 +74,15 @@ We may terminate these Terms for any reason by providing you at least 30 days' a
 
 **(b) Disclaimer**. THE SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
 
-**(c) Limitations of Liability**. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED  THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
+**(c) Limitations of Liability**. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
 
 # 8. Dispute Resolution
 
 YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:
 
-**(a) MANDATORY ARBITRATION**. You and Nixtla agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, except that you have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by emailing [ops@nixtla.io](mailto:ops@nixtla.io) within 30 days of agreeing to these arbitration terms or the relevant changes.
+**(a) MANDATORY ARBITRATION**. You and Nixtla agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, except that you have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by emailing [support@nixtla.io](mailto:support@nixtla.io) within 30 days of agreeing to these arbitration terms or the relevant changes.
 
-**(b) Informal Dispute Resolution**. We would like to understand and try to address your concerns prior to formal legal action. Before filing a claim against Nixtla, you agree to try to resolve the dispute informally by sending us notice at [ops@nixtla.io](mailto:ops@nixtla.io) of your name, a description of the dispute, and the relief you seek. If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding. Any statute of limitations will be tolled during the 60-day resolution process. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access at [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).
+**(b) Informal Dispute Resolution**. We would like to understand and try to address your concerns prior to formal legal action. Before filing a claim against Nixtla, you agree to try to resolve the dispute informally by sending us notice at [support@nixtla.io](mailto:support@nixtla.io) of your name, a description of the dispute, and the relief you seek. If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding. Any statute of limitations will be tolled during the 60-day resolution process. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access at [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).
 
 **(c) Arbitration Forum**. Either party may commence binding arbitration through ADR Services, an alternative dispute resolution provider. The parties will pay equal shares of the arbitration fees. If the arbitrator finds that you cannot afford to pay the arbitration fees and cannot obtain a waiver, Nixtla will pay them for you. Nixtla will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
 
@@ -126,7 +127,7 @@ Nixtla, Inc.
 San Francisco, CA 94108
 United States.
 
-Attn: Nixtla, Inc. - [ops@nixtla.io](mailto:ops@nixtla.io)
+Attn: Nixtla, Inc. - [support@nixtla.io](mailto:support@nixtla.io)
 
 **(h) Waiver and Severability**. If you do not comply with these Terms, and Nixtla does not take action right away, this does not mean Nixtla is giving up any of our rights. Except as provided in Section 8, if any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.
 
@@ -138,4 +139,4 @@ You represent and warrant that you are not located in any Embargoed Countries an
 
 **(k) Entire Agreement**. These Terms and any policies incorporated in these Terms contain the entire agreement between you and Nixtla regarding the use of the Services and, other than any Service specific terms of use or any applicable enterprise agreements, supersedes any prior or contemporaneous agreements, communications, or understandings between you and Nixtla on that subject.
 
-**(l) Jurisdiction, Venue and Choice of Law**. These Terms will be governed by the laws of the State of California, excluding California's conflicts of law rules or principles. Except as provided in the "Dispute Resolution" section, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco County, California, USA.
+**(l) Jurisdiction, Venue and Choice of Law**. These Terms will be governed by the laws of the State of California, excluding California's conflicts of law rules or principles. Except as provided in the "Dispute Resolution" section, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco County, California, USA.