Add FAQ on quota during ramp period for new hires

contents/handbook/growth/sales/how-we-work.md

@@ -106,7 +106,7 @@ If the answer to any of the above questions is 'no' then it's likely that there
     - Commission is still paid out quarterly even if the customer pays monthly
   - If we have to give a customer a big refund, we’ll deal with your commission on a case by case basis - in the future we may introduce a more formal clawback
   - Commission payments are made at the end of January, April, July, and October - at the end of each quarter, we'll monitor how many invoices actually get paid in the first two weeks of the next quarter. Fraser will send you an email that breaks down your commission into the above 4 buckets and how you did.
-- In your first 3 months, you'll be paid 100% OTE fixed.
+- In your first 3 months, you'll be paid 100% OTE fixed. You can find more info on how qoutas work in your ramp period [here](/handbook/growth/sales/new-hire-onboarding#new-hire-frequently-asked-questions)
 
 ## How commission works - Technical Account Managers
 
@@ -143,7 +143,7 @@ If the answer to any of the above questions is 'no' then it's likely that there
     - Commission is still paid out quarterly even if the customer pays monthly
   - If we have to give a customer a big refund, we’ll deal with your commission on a case by case basis - in the future we may introduce a more formal clawback
   - Commission payments are made at the end of January, April, July, and October - at the end of each quarter, we'll monitor how many invoices actually get paid in the first two weeks of the next quarter. Fraser will send you an email that breaks down your commission into the above 4 buckets and how you did.
-- In your first 3 months you are expected to retain your existing book and have closed at least one deal (either totally new or converting an existing customer to annual) - you'll be paid 100% OTE fixed.
+- In your first 3 months you are expected to retain your existing book and have closed at least one deal (either totally new or converting an existing customer to annual) - you'll be paid 100% OTE fixed. You can find more info on how quotas work in your ramp period [here](/handbook/growth/sales/new-hire-onboarding#new-hire-frequently-asked-questions)
 
 > Your quota and assigned customers are likely to change slightly from quarter to quarter. In any case, your quota will be amended appropriately (up or down) to account for any movement. We will also be flexible in making changes mid-quarter if it's obviously the sensible thing to do. If you inherit a new account, you have a 3 month grace period - if they churn in that initial period, they won't be counted against your quota.
 >

contents/handbook/growth/sales/new-hire-onboarding.md

@@ -184,6 +184,14 @@ We have certain automations in Vitally and Zapier that your team lead needs to a
 
 ## New hire frequently asked questions
 
+### How does my quota work during my ramp period?
+
+Your first 3 months commission is paid at 100% fixed. This will be calculated based on the date you start. If you start before the 15th of a month you will get 100% commission for that month and all the remaining months in the quarter. For example, if you start on Jan 13th, you will get guaranteed commission for Jan, Feb & Mar. If you start _on_ Jan 17th, you would get two months of 100% commission. 
+
+The number of months of commission in your first quarter will correlate to the size of your quota in your second quarter. If you receive three months of fixed commission in your first quarter you will be on full quota for your second quarter. If you receive two months, you will be on two thirds of your ramped quota; if you receive one month, you will be on one third of your rammped quota. 
+
+You will always be on full quota by your third quarter - unless you start after the 15th in the last month of a quarter, in which case for quota purposes & guaranteed commission it will be like you started on the 1st of the new quarter.
+
 ### How does support work at PostHog?
 
 - Generally, you're expected to be able to be the first line of support for customers at PostHog. You should be able to answer _most_ yourself - that's why we hire _Technical_ AEs and AMs after all! #ask-max in Slack can often help too.