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Original file line number Diff line number Diff line change
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[
{
"fields": {
"business_impact": "Business impact",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"description",
"impact",
"short_description",
"business_impact"
],
"template_record": {
"caller_id": "Rick Berzle",
"category": "Hardware",
"description": "Hard drive has been making a loud grinding noise for the last two days.",
"impact": "2 - Medium",
"severity": "3 - Low",
"short_description": "Seem to have an issue with my hard drive...",
"urgency": "3 - Low",
"business_impact": "Something is wrong"
}
},
{
"fields": {
"business_impact": "Business impact",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"description",
"impact",
"short_description",
"business_impact"
],
"template_record": {
"caller_id": "Fred Luddy",
"description": "The hotfix was installed on my PC and now some of my applications have stopped working. Can I roll back to the previous version?",
"impact": "1 - High",
"short_description": "Please remove the latest hotfix from my PC",
"business_impact": "We are working on it"
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"description",
"impact",
"short_description",
"business_impact"
],
"template_record": {
"caller_id": "Abel Tuter",
"description": "Forgot password and unable to log in. Can you reset or resend my password?",
"impact": "3 - Low",
"short_description": "Reset my password",
"business_impact": "trivial reset password"
}
}
]
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