AI SLA Predictor for JIRA – Smart Ticket Automation (v1.0)

Initial release of the AI SLA Predictor for JIRA – an intelligent automation toolkit designed to identify potential SLA breaches and optimize support ticket handling in real-time.

🚀 Features:

• Smart SLA Breach Prediction Engine (Python-based)
• Contextual ticket routing logic
• JIRA-compatible automation workflows
• Rule-based assignment + fallback escalations
• Integrated datasets and training scripts

📊 Tech Stack:

• Python (scikit-learn, pandas, NumPy)
• JIRA REST API
• Jupyter Notebooks
• JSON automation templates

🎯 Objective:
Minimize SLA violations and automate ticket prioritization using a data-driven, AI-enhanced support model for internal operations. Developed and implemented at Hicom Engineering Pvt Ltd.

📄 License: MIT

🧠 Designed for:
Technical support teams, data engineers, and developers seeking to embed AI-powered SLA management into their JIRA ecosystem.