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add refund faq entry, update custom plan entry #3059

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dstaley merged 1 commit into from
Feb 10, 2026
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add refund faq entry, update custom plan entry #3059

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6 changes: 5 additions & 1 deletion docs/guides/billing/overview.mdx
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Expand Up @@ -41,6 +41,10 @@ Clerk Billing only uses Stripe for payment processing. You can see payment and c

No. Stripe accounts created for development instances are sandbox/test accounts and cannot be used for production. For a production environment, you must create a separate Stripe account.

### Does Clerk Billing support refunds?

No, Clerk Billing does not support refunds at this time. You can still issue a refund through your Stripe account. Please note that refunds performed in Stripe will not be reflected in income/MRR calculations.

### Is Clerk a Merchant of Record (MoR) for transactions?

No, Clerk does not provide this service.
Expand All @@ -55,7 +59,7 @@ None directly, but since payments are processed through Stripe, you can use any

### Can I offer custom pricing plans to specific customers?

Clerk Billing does not currently support custom pricing plans, though we plan to roll out support for this in the future.
Yes, Clerk Billing supports custom pricing plans. See [Custom Plans and prices](/docs/guides/billing/custom-plans) for more information.

### Can I let users upgrade or downgrade their plans mid-cycle?

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