Update 2fa.mdx

[travisgahn]

for no more 2FA Resets for Free customers launch

Summary

Screenshots (optional)

Documentation checklist

• The documentation style guide has been adhered to.
• If a larger change - such as adding a new page- an issue has been opened in relation to any incorrect or out of date information that this PR fixes.
• Files which have changed name or location have been allocated redirects.

[ngayerie]

"using the provided link" is that a link the user receives?
or should this sentence link to the support portal?

[hyperlint-ai]

Howdy and thanks for contributing to our repo. The Cloudflare team reviews new, external PRs within two (2) weeks. If it's been two weeks or longer without any movement, please tag the PR Assignees in a comment.

We review internal PRs within 1 week. If it's something urgent or has been sitting without a comment, start a thread in the Developer Docs space internally.

---

PR Change Summary

Updated 2FA documentation to clarify support options for Free plan users.

• Clarified that Free plan users must create a new account if they cannot verify their email or device.
• Specified that only users with a billing profile can contact Support for verification issues.

Modified Files

• src/content/docs/fundamentals/setup/account/account-security/2fa.mdx

---

How can I customize these reviews?

Check out the Hyperlint AI Reviewer docs for more information on how to customize the review.

If you just want to ignore it on this PR, you can add the hyperlint-ignore label to the PR. Future changes won't trigger a Hyperlint review.

Note specifically for link checks, we only check the first 30 links in a file and we cache the results for several hours (for instance, if you just added a page, you might experience this). Our recommendation is to add hyperlint-ignore to the PR to ignore the link check for this PR.

[dcpena]

This line was updated in a separate PR based on feedback from the PM. Link to PR.