fix: type check for ticket doctype with int | str (backport #3024)

[mergify]

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This is an automatic backport of pull request #3024 done by [Mergify](https://mergify.com).

[mergify]

Cherry-pick of edc3d29 has failed:

On branch mergify/bp/main-hotfix/pr-3024
Your branch is up to date with 'origin/main-hotfix'.

You are currently cherry-picking commit edc3d29d.
  (fix conflicts and run "git cherry-pick --continue")
  (use "git cherry-pick --skip" to skip this patch)
  (use "git cherry-pick --abort" to cancel the cherry-pick operation)

Unmerged paths:
  (use "git add <file>..." to mark resolution)
	both modified:   helpdesk/api/doc.py
	both modified:   helpdesk/api/saved_replies.py
	both modified:   helpdesk/helpdesk/doctype/hd_ticket/api.py

no changes added to commit (use "git add" and/or "git commit -a")

To fix up this pull request, you can check it out locally. See documentation: https://docs.github.com/en/pull-requests/collaborating-with-pull-requests/reviewing-changes-in-pull-requests/checking-out-pull-requests-locally