billing: clarify refund and consolidate sections for Enterprise Starter #975
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| ## Are there any refunds for the subscription? | ||
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| We don't offer refunds, but if you have any queries regarding the Enterprise Starter, please write to [email protected], and we'll help resolve the issue. |
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This is not aligned with our terms IMO, see section 8.3 of https://sourcegraph.com/terms/cloud
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Hmm, these are the ~exact words copied from Cody Pro
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God damn it, our dark background page design literally killed my eyes. I think it actually aligns?
All fees and charges are earned upon receipt by us and are nonrefundable unless negotiated otherwise
Contacting support is applicable for "negotiated otherwise"? BTW this repo and our comments here are public.
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I think the "or (b) as required by applicable law." section is missing here for me.
Maybe we could link to terms? (deeplinking is sadly broken there)
Not a lawyer but this statement feels incomplete to me. Won't block here but I think it could use some wordsmithing haha
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deeplinking is sadly broken there
Already asked for a fix! https://sourcegraph.slack.com/archives/CNC4YAL1E/p1739389461245829 so we can still do deep link and wait for it to be fixed.
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Let's wait for legal response first!
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Nudged again on the Legal thread for a suggested wording. If we couldn't get a effective response by tomorrow, I am gonna merge as-is first.
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@unknwon please merge if we are ready. :) |
We are waiting for Legal response for the exact wording to be used/updated here, will update and merge once we are ready. |
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Merging as-is and will follow up later once we get a firm response from Legal. |
Closes https://linear.app/sourcegraph/issue/CORE-725/workspacesbilling-add-refund-policy-to-billing-faq