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fix(issue): waiting status is not being computed correctly #3597

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Merged
stonebuzz merged 2 commits into from
May 22, 2025
Merged

fix(issue): waiting status is not being computed correctly #3597

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fix(issue): waiting status is not being computed correctly
MyvTsv May 20, 2025
6ee0250
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MyvTsv May 21, 2025
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9 changes: 6 additions & 3 deletions inc/formanswer.class.php
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Original file line number Diff line number Diff line change
Expand Up @@ -2006,9 +2006,12 @@ public function getAggregatedStatus(): ?int {
}
$ticketStatus = PluginFormcreatorCommon::getTicketStatusForIssue($generatedTarget);
if ($ticketStatus >= PluginFormcreatorFormAnswer::STATUS_WAITING) {
// Ignore tickets refused or pending for validation
// getTicketStatusForIssue() does not returns STATUS_ACCEPTED
continue;
// force pending approval status to be seen from to_validate dashboard
if ($ticketStatus == PluginFormcreatorFormAnswer::STATUS_WAITING) {
return PluginFormcreatorFormAnswer::STATUS_WAITING;
} else {
continue;
}
}

if ($ticketStatus == CommonITILObject::WAITING) {
Expand Down